Thank you for your purchase at Study Forge Institute and we are always happy to see our products helping you to accomplish your goals. However, if you think you need to get a refund. Please see below for more information on our refund policy.

We consider a technical problem to be one of the following:

• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
• Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support as soon as possible.

Such issues must be reported to our technical support within 15 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints that are based merely on the customer’s false expectations or wishes are not honored.

However, as a customer, you are responsible for understanding this upon purchasing any item at our site. There is no obligation to provide a refund in the following situations:

• You change your mind about an item.
• You bought an item by mistake.
• You do not have sufficient expertise to use an item.

Please note the said Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our Refund statements.

Eligibility for Refunds

To claim a refund for the items or services purchased please email customer service at Company email After receiving your email for claiming a refund we will process your claim. Please allow us at least 10 working days from the date of the receipt of your request for a claim to process your claim for a refund. Alternatively, if you would like to visit our offices in order to claim a refund, please see the address below:

Optitrade Ventures LTD

Attention: Returns

Address: County: Nairobi, District: Starehe District, Locality: CBD Street: Kenyatta Avenue, Building: Uganda House

Late or missing refunds

Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card provider. We will notify you by email when your refund has been processed.
If you have not received a refund yet, first check your bank account again. Then contact your credit card provider, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at this contact number email address at support@studyforgeinstitute.com